Crypto.com to close its consumer app in Hong Kong from February 2027

Crypto.com, a cryptocurrency exchange and financial services platform, will discontinue its consumer app in Hong Kong on 1 February 2027. Users are expected to have about three months to close their accounts and withdraw their funds.

Reasons for ending the service

The company says the decision is part of its ongoing effort to optimise global operations and direct resources to areas it considers to offer the most sustainable long-term opportunities. It has presented the move as a global resource-allocation decision, rather than a response to conditions in a single market.

Before the closure date, Crypto.com plans to give users clear instructions on how to close their accounts. The company has also said that support will be available to help users withdraw their funds in an orderly way.

Retail customers in Hong Kong will need to close their accounts and withdraw their assets before access to the app ends. The announcement in November 2026 and the closure date of 1 February 2027 set the timeframe for these steps.

Hong Kong licensing efforts continue

The app closure comes as Crypto.com seeks a licence to operate a virtual-asset trading platform in Hong Kong. The company has stressed that ending the consumer app does not affect its efforts to obtain an institutional licence in the territory.

The decision separates Crypto.com’s retail offering from its plans for institutional business in Hong Kong. The app will no longer be available to users in the region, but the company’s licensing process is expected to continue unaffected. The announcement therefore concerns its retail operations, rather than a full withdrawal from the market.